Privacy & Data Protection

At OnlyWin Casino, we respect your privacy. This Privacy Policy explains what information we collect when you use our website or account services, how we use and protect it, and the choices you have about your personal data.

Information we collect

We collect information you provide to us, information generated when you use our services, and information received from providers involved in operating those services. The details we hold depend on how you interact with OnlyWin Casino.

Personal data

When you create or manage an account, we may collect your name, date of birth, contact details and address. If identity checks are required, we may also request documents that confirm your identity, address or payment details. Messages you send to customer support may be kept with your account records.

Technical and activity data

We may collect your IP address, device and browser details, approximate location derived from your connection, and information about how you use the website. This can include login events, pages viewed, account settings and actions taken while signed in.

Transactional data

We keep records of deposits, withdrawals and other account transactions. Payment providers may process card, bank or wallet details on our behalf. The information available to us can differ according to the payment method used.

How we use your information

We use information to provide and manage accounts, process transactions, respond to enquiries and maintain account security. We may also use it to check identity, investigate unusual activity, resolve disputes and meet applicable obligations. Website activity helps us understand how our services are used and identify technical problems.

How we protect and store data

We use organisational and technical measures intended to protect personal data from unauthorised access, loss and misuse. Access is limited to people and providers who need the information for their work. No online service can guarantee absolute security, so please keep your login details private and contact us if you notice activity you do not recognise.

We retain information for as long as needed for the purposes described here, including account administration, dispute handling and applicable record-keeping requirements. Retention periods can vary by type of information.

Cookies and tracking technologies

Cookies and similar technologies help the website remember settings, support sign-in and understand site performance. Some are necessary for the website to function; others may be used to measure how visitors use it. You can manage cookies through your browser settings, although blocking certain cookies may affect account features.

Your privacy rights

You may ask to access the personal data we hold about you, correct information that is inaccurate, or request deletion where applicable. You may also have other rights concerning how your data is used. We may need to confirm your identity before handling a request, and some information may need to be retained for valid operational or legal reasons.

Sharing information with third parties

We may share relevant information with payment processors, identity-check providers, website service providers and professional advisers when needed to run our services or protect accounts. We may also disclose information where required by applicable law. We expect providers handling personal data for us to use it only for authorised purposes and to protect it appropriately.

Changes to this Privacy Policy

We may update this policy when our practices or requirements change. The current version will be available on this page. Please review it from time to time, particularly if you want to understand how a change may affect your information.