Our customer support team is ready to assist with questions, account-related issues, technical concerns or general feedback. If you need help with deposits, withdrawals, verification or site functionality, contact us using the channels below. We aim to respond promptly, handle account checks, bonus enquiries and security queries, and guide you through any technical steps. Please include your account ID and a brief description of the issue for faster handling.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 live support, typical reply within a few hours) |
| General enquiries | [email protected] (general enquiries and account paperwork) |
| Affiliate enquiries | [email protected] (partner relations, Mon–Fri) |
| Phone | +44 20 7946 0823 (London office) |
| Working hours | Mon–Fri, 09:00–18:00 (UK time); limited weekend support |
Email Support
Email is the preferred way to contact support about detailed requests, account-related issues, or matters that require explanations or documents. When writing, use a clear subject line and include your current contact details so the team can understand your request and reply without unnecessary delays. Please avoid sending sensitive account information unless support specifically asks for it.
Contact Form
Response Time
Customer support aims to respond to enquiries promptly. Most messages are answered within one business day. For simple account or payment queries you can expect a same-day reply; complex cases such as detailed verification, dispute investigation, or security checks may require additional time. We will keep you updated on progress and provide an estimated timeline when a case requires extended handling.
Feedback
Have an idea or suggestion for improving the website? We’d be glad to hear your feedback. Share your thoughts on anything from games and promotions to navigation and account features. Every comment is reviewed carefully and helps us identify ways to improve the service and make your experience clearer, smoother, and more useful.