General Terms and Conditions

This page sets out the terms and conditions that govern your use of our platform. It explains the relationship between you and us, the rules that apply when you register and play, and the practical steps we take to keep accounts secure and transactions transparent. By using our services you agree to follow these terms, so please read them carefully and contact support if anything is unclear.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person unless we agree otherwise in writing. You must not share your login details or allow others to access your account. If you suspect unauthorised access you must notify us immediately. We may suspend or close accounts where fraudulent activity, abuse of promotions, or breaches of these terms are detected.

Account verification

We require identity and address verification to process withdrawals and comply with anti-money laundering checks. Verification documents should be genuine and kept up to date. If additional information is requested we will inform you of what is needed and pause withdrawals until checks are complete.

Account limits

You can set deposit, loss and session limits within your account settings. We may also impose limits for security or regulatory reasons. Requests to increase limits may be subject to a cooling-off period; decreases take effect immediately.

Eligibility requirements

To use the platform you must be of legal age in your jurisdiction and have the legal capacity to enter into these terms. You must not be a resident of any location where participation is prohibited by local law. You are responsible for ensuring your use of the service is lawful where you live.

Acceptable platform use

You must use the platform in a fair and responsible manner. Prohibited behaviour includes account sharing, multi-accounting to gain an advantage, using automated tools to place bets or spins, and attempting to tamper with game mechanics or security systems. We reserve the right to suspend accounts and retain funds where abuse is evident.

General bonus and promotion rules

Promotions are subject to specific terms which will be published with each offer. Bonus funds typically carry wagering requirements and game restrictions; bonuses cannot be withdrawn until conditions are met. We may limit maximum bet sizes while a bonus is active and cap maximum winnings from promotional funds. Abuse of promotions may result in forfeiture of bonuses and account suspension.

Deposits and withdrawals

Payments must be made using methods available in your region and in accordance with our payment terms. Withdrawals are subject to verification and may require clearance of any outstanding wagering requirements. We process withdrawals in line with our standard timescales; actual receipt may depend on your bank or payment provider. We may apply limits or checks to prevent fraud and money laundering.

Dispute resolution

If you have a complaint please contact our support team. We aim to resolve issues promptly and will provide a case reference. If a dispute cannot be resolved directly we may offer independent mediation where available. Use of the platform does not waive your statutory rights.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to you by posting a revised version on the site or by other reasonable means. Continued use after a change means you accept the revised terms. You should review the terms regularly to stay informed.